General Information (Please see our customer service tab for more detailed information)

How can I place an order?

Ordering is easy and convenient! Simply select your favorite items, add them to your shopping cart and click "check out" for your order total. Once you have entered your shipping address, the shipping total will appear to the right of the "payment options" screen.

We accept phone orders toll-free at 631-940-8300. Our customer-care consultants are available Monday through Friday 8AM to 8PM EST to answer your questions. We'd love to talk to you!

Shipping Information:

Our shipping model is easy to understand! Processing time (pulling and packaging your order; personalizing if requested) plus shipping time equals delivery time. Each order is processed within three business days. If an item requires personalization, production time could take longer, depending on the item. Our "item details" provide additional information on production, so be sure to check before ordering.

To offer you the widest selection of high-quality and unique products, we use additional vendors for some of the items on our Web site. Because shipping may vary depending on the vendor, please see "item details" for production times. Please note that, in some cases, you may receive multiple packages.

Refund, Returns and Cancellation Policies:

We pride ourselves on carrying high-quality items, and we hope that you will be pleased with your order. When you receive your order, please inspect it carefully to verify that all items are intact. If, for some reason, you have any issues with your items, please contact our customer-care consultants immediately at 631-940-8300. A 25% re-stocking fee will apply to all non-damaged returns. We do not except any returns made after 21 days of your purchase date.

PLEASE TAKE NOTE: The customer is responsible for shipping. We do not refund shipping charges. No credit is given for lost return packages and nonreturnable items returned to us will not be shipped back to the sender nor credited to their account. We do strongly recommend that you use a shipper with a traceable shipping method as we cannot be responsible for damaged or lost return packages.

Please verify your order confirmation immediately upon receipt to verify the details of your order. You may make changes or cancel your order as long as the order is not in processing and has not been personalized. We strongly suggest you speak with a customer care representative at 631-940-8300 as soon as possible with changes or cancellations so we can accommodate your request without any additional charges. If an order is in processing, no changes can be made.